Privacy Policy for Intelligent Air, LLC

What Type of Information Do We Collect?

We collect various types of personal information from our site visitors and customers. This information may be provided directly by you or collected automatically through monitoring tools.

Information you provide to us:

Contact Information: Name, email address, phone number, and physical address.
Billing Details: Payment information, including credit card details (processed securely through third-party payment processors, we do not store full credit card numbers on our servers).
Service Information: Details about your HVAC needs, property type, and service history.
Communications: Information you provide when contacting us through forms, email, or phone, including comments, feedback, and reviews.

Information collected automatically:

Technical Information: Internet Protocol (IP) address, browser type, operating system, and device information.
Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, clickstream data, and navigation paths.
Location Information: General geographic location derived from your IP address.

How Do We Collect Information?

We collect information through several methods:

Direct Interactions: When you fill out a contact form, request a quote, schedule a service, make a purchase, subscribe to our newsletter, or communicate with us directly via email or phone.
Automated Technologies: As you navigate our website, we may use cookies, web beacons, and other tracking technologies to collect technical and usage data.

Why Do We Collect Such Personal Information?

We collect your personal information for the following purposes:

To Provide Services: To schedule appointments, deliver HVAC services, process payments, and fulfill service requests.
To Communicate with You: To respond to your inquiries, provide customer support, send service updates, and deliver important notices.
For Marketing and Promotions: To send you information about our services, special offers, and promotions that may be of interest to you (with your consent where required).
To Improve Our Services: To understand how our website is used, analyze trends, and improve our website functionality, services, and customer experience.
For Internal Operations: For internal record keeping, administrative purposes, and to ensure the security of our website and systems.
To Comply with Legal Obligations: To meet legal and regulatory requirements.

How Do We Store, Use, Share, and Disclose Your Site Visitors' Personal Information?

We store and process your personal information securely. We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, use, or disclosure.

We may share your personal information with third parties in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, website hosting providers, email marketing services, and customer relationship management (CRM) systems. These providers are obligated to protect your information and only use it for the purposes for which it was disclosed.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

How Do We Communicate with Our Site Visitors?

We may communicate with you through various channels, including:

Email: For service confirmations, appointment reminders, billing inquiries, customer support, and, if you opt-in, for marketing and promotional messages.
Phone: For service-related communications, appointment confirmations, and direct inquiries.
Text Message: For appointment reminders or service updates, if you provide consent.

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.

How Do We Use Cookies and Other Tracking Tools?

Our website uses cookies and similar tracking technologies (like web beacons) to enhance your Browse experience, analyze website traffic, and personalize content.

Cookies: Small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Why we use them: We use cookies for essential website functionality, to remember your preferences, to understand how you interact with our website, and for marketing purposes.

Please note that third-party services integrated into our website, such as Google Analytics or other applications offered through the Wix App Market, may also place cookies or utilize other tracking technologies. These external services have their own privacy policies regarding how they collect and store information, which are not covered by this Privacy Policy. You can typically adjust your browser settings to decline cookies or to notify you when a cookie is being sent.

How Can Your Site Visitors Withdraw Their Consent?

You have the right to withdraw your consent for the collection and processing of your personal information at any time. You can also request to access, correct, or delete your personal information that we hold.

To withdraw your consent, or to exercise any of your other privacy rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable laws.

Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and Your Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Intelligent Air, LLC Tallahassee, FL

Email: info@intelligentairllc.com

Phone: 850-567-9001